![My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them. My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them.](https://preview.redd.it/my-logitech-mouse-started-having-problems-so-i-contacted-v0-ux0fbctndkg81.jpg?width=640&crop=smart&auto=webp&s=26e7bb86c4365eb2ebf40baddea60201b6905c9a)
My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them.
Logitech on Twitter: "@EChernyavskyi Hi there, we are sorry to hear this! Send us a message with your email, case #, and country. We'll have our team follow up." / Twitter
![Logitech Support NEEDS the serial number that came on the cable tag in order to get me a replacement for my double clicking g502. I unfortunately took the tag off day 1. Logitech Support NEEDS the serial number that came on the cable tag in order to get me a replacement for my double clicking g502. I unfortunately took the tag off day 1.](https://preview.redd.it/rod2hz1img131.jpg?auto=webp&s=2f0c068c2800dbdae716ba1fe7020c416a6899b3)
Logitech Support NEEDS the serial number that came on the cable tag in order to get me a replacement for my double clicking g502. I unfortunately took the tag off day 1.
![Amazon.com: Logitech K780 Multi-Device Wireless Keyboard for Computer, Phone and Tablet – FLOW Cross-Computer Control Compatible - Speckles, White : Electronics Amazon.com: Logitech K780 Multi-Device Wireless Keyboard for Computer, Phone and Tablet – FLOW Cross-Computer Control Compatible - Speckles, White : Electronics](https://images-na.ssl-images-amazon.com/images/I/71g7kZDtsZL._AC_UL600_SR600,600_.jpg)
Amazon.com: Logitech K780 Multi-Device Wireless Keyboard for Computer, Phone and Tablet – FLOW Cross-Computer Control Compatible - Speckles, White : Electronics
![Logitech G PRO X Wired 7.1 Surround Sound Over-the-Ear Gaming Headset for Windows Black 981-000817 - Best Buy Logitech G PRO X Wired 7.1 Surround Sound Over-the-Ear Gaming Headset for Windows Black 981-000817 - Best Buy](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6352/6352841_sd.jpg)
Logitech G PRO X Wired 7.1 Surround Sound Over-the-Ear Gaming Headset for Windows Black 981-000817 - Best Buy
![My "secure" conversation with Logitech Support somehow ended up in another customer's inbox : r/LogitechG My "secure" conversation with Logitech Support somehow ended up in another customer's inbox : r/LogitechG](https://external-preview.redd.it/j-TJFdhNGSMcePMfi4ERx80Iao-I5WhNsaKjtGkaXm8.jpg?auto=webp&s=8af676b74de719c8f1c5bdb749ccfe15e80a7fff)